Frequently Asked Questions

Explore data-driven insights that simplify complex growth challenges and keep you moving forward

Introduction to ThriveStack

1. What is ThriveStack?

ThriveStack is a Growth Intelligence platform that unifies marketing, product, revenue, and retention data. Many teams face siloed analytics, uncorrelated growth insights, and tool overload; ThriveStack solves this with one clear view of growth to track performance, detect leaks, and act quickly.

2. Who is it for?

ThriveStack is designed for SaaS founders, GTM leaders, RevOps, product managers, and CS managers. Teams often face siloed data and conflicting reports — ThriveStack provides a single source of truth for growth insights.

3. How does it work?

ThriveStack connects data from marketing, product, billing, and CRM systems, and correlates over 250+ growth signals. It then diagnoses leaks, highlights growth drivers, and provides account-level insights across the full customer journey.

4.What data does it collect?

ThriveStack collects website traffic and marketing attribution data, product usage events, billing transactions, account- and user-level firmographic details, and various CRM attributes. Together, these create over 250+ growth signals that are correlated to deliver full-journey Growth Intelligence.

5. What is a user session?

A user session in ThriveStack includes all actions a user takes in a 30-minute website browsing session. This measure helps analyze engagement depth and frequency across your Marketing Websites and Product application.

6. Does ThriveStack offer a free tier?

Yes, ThriveStack offers a free tier. It includes core features like Marketing attribution (UTM) tracking, product analytics, and revenue dashboards to get started quickly. The free tier has usage limits, which reset at the beginning of each billing month.

7. How does it provide account-level insights?

ThriveStack correlates product usage, billing, and CRM data at the account level. This enables teams to spot expansion opportunities and at-risk accounts. Unlike siloed analytics tools that charge extra, this is the default behavior with ThriveStack — no additional cost required.

8. How does it unify GTM, Product and Revenue data?

ThriveStack connects the visitor_id from Marketing Analytics to the user_id and group_id from Product Analytics, and correlates the group_id with account_id from revenue transactions. This real-time correlation eliminates silos and creates one shared view, so GTM, Product, Sales, and CS teams align on the same growth metrics and outcomes.

9. How is security handled?

ThriveStack uses SOC2-compliant encryption, secure data pipelines, and role-based access controls. These measures protect sensitive customer data.

10. How is privacy handled?

ThriveStack is GDPR-ready and ensures customer data is anonymized where needed. Customers retain full ownership of their data.

12. What is a Growth Scorecard?

A Growth Scorecard is a consolidated dashboard in ThriveStack that shows Growth Health Score, leaks, drivers, and ARR impact with benchmarks. Categories include Financial, GTM (Marketing & Sales), Product, and Customer Success Scorecards. Each covers key areas like Unit Economics, Content ROI, PLG Motion, Sales Pipeline, Product Usage, and CS metrics (Retention, Expansion, Churn, At-Risk).Growth Scorecards give organizations one version of truth, expose risks, improve efficiency, and simplify board reporting.

Marketing Analytics

1. How do I implement UTM tracking to improve campaign attribution?

ThriveStack tracks traffic with UTM parameters like source, channel, medium, term, and content. This lets you follow touchpoints across the journey (see how touchpoint friction impacts acquisition performance), measure conversions, and segment the best-performing audiences (explore how poor ICP fit affects retention and ROI).

2. How do I measure campaign CTR effectively?

Connect ad platforms to ThriveStack to pull impressions and clicks alongside on-site sessions and signups. You’ll see CTR next to downstream conversions so you optimize on outcomes, not just clicks.

3. What’s the best way to attribute conversions across multiple channels?

ThriveStack supports first‑touch, last‑touch, and multi‑touch models (position-based, time-decay). Switch models on the same dataset to understand how channels assist each other across the journey.

4. How can I identify the channel with the lowest CAC?

When costs flow in from ad platforms (planned integrations) and revenue from subscription billing/CRM, ThriveStack calculates CAC by channel and campaign. Sort by CAC/LTV to double down on efficient growth.

5. How do I understand SaaS unit economics?

ThriveStack calculates key unit economics such as CAC, LTV, CAC:LTV ratio, and payback period by unifying marketing spend, product usage, and revenue data. This helps teams understand true efficiency of growth, identify unsustainable spend, and optimize for long‑term profitability.

6. How do I use marketing funnel analytics to spot leaks?

ThriveStack maps Visits → Signups → Activations → Customers with conversion and time‑to‑next‑step, aligned to the Bow‑Tie Revenue Architecture. You can also build the Customer Journey using the Activation Funnel (Funnel Trap). Drop‑off alerts surface leaks (e.g., high bounce from a specific ad set) with quantified ARR impact.

7. How do I measure first‑touch vs. last‑touch attribution?

Toggle between models in ThriveStack to compare discovery vs. conversion drivers. First‑touch shows what opens the door; last‑touch shows what closes — both visible in one view.

8. How do I benchmark campaign performance? first‑touch vs. last‑touch attribution?

Benchmark panels in ThriveStack compare CTR, CPL, CAC, and Source‑to‑Conversion against peer ranges and your own historical cohorts, so goals are realistic and stage‑appropriate.

9. How do I track Visits by UTM?

Every tagged session is aggregated by UTM parameters in ThriveStack, with filters for device, geo, page, and cohort. Use cases include: 1) tracking content performance by filtering on UTMs (Content Performance Report), 2) tracking touchpoints from first visit to product usage across PLG or sales-led motions (Touchpoint Friction), and 3) analyzing geo growth performance (Geo Campaign Leak).

10. How do I measure Source‑to‑Conversion Rate?

ThriveStack connects UTMs to signups and revenue events, calculating conversion for each source/medium. You can further slice by audience, landing page, and timeframe. Advanced segmentation and filters are also available on the Full‑Journey CRM, enabling deeper analysis of performance at account and user levels.

11. What are the best digital marketing metrics to monitor?

ThriveStack highlights an opinionated set: CTR, CPL, CAC, Source‑to‑Conversion, Time‑to‑Activation, and LTV:CAC. These roll into a marketing efficiency score visible on the Growth Scorecard.

12. Which tool is the best marketing analytics tool?

If you need end‑to‑end visibility from click to cash, ThriveStack consolidates Marketing analytics,correlated with product activation/usage, and revenue impact in one place. That saves teams from tool overload and conflicting numbers.

13. What is the best Conversion Optimization tool?best marketing analytics tool?

ThriveStack pinpoints which channels, pages, and cohorts convert — and where they leak — so you know what to test and where, feeding them the right segments and goals.You can also compare segments and cohorts based on firmographics and over 250+ growth signals across the full customer journey, or build your own custom view for deeper analysis